FAQ

Leasing Questions

Do I need to setup an appointment? Do you take walk-ins?
No appointment is necessary to tour our apartment community. If you do decide to stop by without an appointment, please arrive no later than thirty minutes prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the property.

Why do your prices have ranges? Why do your prices change daily?
Our pricing incorporates many different elements including the amenities specific to each apartment, the desired move-in date, desired lease term and recent demand and supply statistics. The pricing range you see depends on the lease term you choose. In general, the longer the lease term, the lower the price, although there can be specific exceptions.

What is the application fee and is it refundable?

The application fee is $35 for every person 18 and older. The application fees are non-refundable.

Can I complete an application online? Where is the online lease form?

Yes, you can complete an application online! You will find the “apply online” button on our website, at the top of the page between the “Pay Rent” and “Visit us on Facebook” buttons.

What utilities are residents responsible for?

Unlike other apartment communities, at The Boulders at Lakeridge water, sewer, trash, and pest control is included in the rent! There is no extra monthly fee!

Residents are responsible for electric service. Electric service must be set up through Lubbock Power and Light prior to move-in.

Am I required to have Renter’s Insurance?

For the benefit and protection of all residents, there is financial responsibility requirement in which you must have insurance protection during the term of your lease agreement. As such, you must provide evidence of personal liability insurance with limits of liability in an amount not less than $100,000 per occurrence. To assist you in meeting this requirement, we have a program with an independent insurance carrier from which you can choose to obtain renter’s insurance. Through this program, all of our residents are pre-approved for eRenterPlan renter’s insurance which offers high-quality, low-cost coverage with products that are designed specifically for residents of professionally-managed apartment communities. To sign-up for a policy with eRenterPlan you can go online at www.eRenterPlan.com . You can satisfy your financial responsibility requirement and obtain renter’s insurance through this program, or you may choose to secure coverage on your own.

What school district are you in? What are the schools?

We are in the Lubbock Independent School District. The schools are Preston Smith Elementary School, Irons Middle School, and Coronado High School.

Lease and Community Questions

When is my rent payment due?

Rent is always due on the first of the month regardless of weekends or holidays.

What day of the month am I liable for a late charge?

Rent is always due on the first and a $50 late charge is assessed on the 4th day of the month. All payments must be received no later than the 3rd to avoid late charges. Additionally, a $10 late charge is assessed every day the balance goes unpaid.

Will you accept electronic payments from my bank?

Rent is accepted by credit card, debit card, personal check, cashier's check or money order. In order to make an electronic payment you must enroll in our online services. You will need your resident code in order to do this. Any of the office staff can assist you with obtaining your code. Once enrolled, you may schedule a monthly recurring payment to be deducted from your checking account or charged to your credit card or debit card.

Is there a place where I can pay my rent after office hours?

The fastest and most convenient way to pay your rent is electronically through our online system. We do have a rent drop on the corner of the office where residents can leave a personal check, cashier's check or money order. We do not under any circumstances accept cash.

Who do I write the rent checks out to?

You can make checks, money orders and cashier’s checks payable to The Boulders at Lakeridge. We do not under any circumstances accept cash.

What kind of pets do you allow? How many pets may I have?

Cats and dogs are allowed. We do not have any weight restrictions. We do have a few restricted breeds which include Rottweiler, Dobermans, Chows, Pit Bulls, Akitas, and German Shepherds. These breeds or any mixture of are not allowed. You may have up to (2) pets per apartment.

Are there any deposits, special fees, or monthly charges to have a pet? What are rules regarding pets?

A $300 non-refundable fee along with a $200 pet deposit is required. Through our preferred renters insurance provider, we also offer pet renters insurance. For only $18 per year you can obtain $500 of pet damage coverage and then the $200 pet deposit is not required. There is also a monthly pet rent of $10 per pet. Pet owners are required to pick up after their pets. To maintain the look and safety of the community, residents who do not pick up after their pets can and will be charges a $50 fee. Pets must be on a leash at all times and cannot be left outside on patios or balconies unattended.

If I get a job transfer, can I break the lease?

We have a termination addendum in your lease that allows you to terminate your lease early. The 60 day paid written notice is still required. Please call or stop by the office so we can let you know in detail the fee required.

How can I refer a friend?
If Boulders is just your style, chances are your friends will feel just as at home here as you do. Simply have your friend mention you referred them on their first visit to Boulders and have them put your name down when they apply.

If something needs to be repaired in my apartment, how do I report it?

You may come by the office to fill out a form for repairs that need to be made or just drop a note in the rent drop box. You may also submit work orders online if you are enrolled in our online services. You will need your resident code in order to do this. Any of the office or leasing staff can assist you with obtaining your code.

There is a person who might be staying with me for a while, is that permitted by the lease?

Yes, if someone is temporarily staying with you for 14 days or less just let the office know. If someone is permanently staying with you, they need to fill out an application and go through the approval process.

I have a motorcycle, where can I park it?

Motorcycles may be parked in any regular parking space. They cannot be parked on patios, on sidewalks, breezeways, or common areas.

I will be moving out. What do I need to do?

Boulders requires a 60 day written notice, which you are responsible through, prior to move-out. This is required regardless if the lease is ending or you are breaking your lease early. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.

Do you allow satellite dishes?

We do allow satellite dishes with prior approval from Boulders management. There are a few requirements and guidelines for installing the equipment. If you are interested in getting satellite service please stop by the leasing office for more specific requirements for your building and location prior to installation.

I’m locked out of my apartment. What do I do?

If you are locked out during business hours, you can come to the office to be let back in your apartment. If you are locked out after hours you can call emergency maintenance to let you back in. Please note, there is a $50.00 charge for afterhours lockouts due at the time of service payable by check, cashier’s check, or money order. No cash is accepted. We will need to verify that you are on the lease with a photo ID or by verifying personal information in the file.

I’ve lost my apartment and/or mailbox keys. What do I do? What if I want my locks changed?

There is a $5.00 charge to purchase a new key. If you would like the locks completely changed out there is a $25.00 lock change charge for new keys and lock installation which due before the work is completed. We will need to verify that you are on the lease with a photo ID or by verifying personal information in the file.