Do I need to setup an
appointment? Do you take walk-ins?
No appointment is necessary to tour
our apartment community. If you do decide to stop by without an
appointment, please arrive no later than thirty minutes prior to
closing if you would like to tour the property. Everyone over
18 must have a valid photo ID to tour the property.
Why do your prices have
ranges? Why do your prices change daily?
Our pricing incorporates many
different elements including the amenities specific to each
apartment, the desired move-in date, desired lease term and recent
demand and supply statistics. The pricing range you see depends on
the lease term you choose. In general, the longer the lease term,
the lower the price, although there can be specific
What is the application fee and is it
The application fee is $35
for every person 18 and older. The application fees are
Can I complete an application online? Where
is the online lease form?
Yes, you can complete an
application online! You will find the “apply online” button on
our website, at the top of the page between the “Pay Rent” and
“Visit us on Facebook” buttons.
What utilities are residents responsible
Unlike other apartment
communities, at The Boulders at Lakeridge water, sewer, trash, and
pest control is included in the rent! There is no extra monthly
Residents are responsible
for electric service. Electric service must be set up through
Lubbock Power and Light prior to
Am I required to have Renter’s Insurance?
For the benefit and protection of all residents, there is financial
responsibility requirement in which you must have insurance
protection during the term of your lease agreement. As such,
you must provide evidence of personal liability insurance with
limits of liability in an amount not less than $100,000 per
occurrence. To assist you in meeting this requirement, we
have a program with an independent insurance carrier from which you
can choose to obtain renter’s insurance. Through this
program, all our residents are pre-approved for ePremium Plan
renter’s insurance which offers high-quality, low-cost coverage
with products that are designed specifically for residents of
professionally-managed apartment communities. To sign-up for a
policy with ePremium you can go online at
utilize the link on our home page. You can satisfy your
financial responsibility requirement and obtain renter’s insurance
through this program, or you may choose to secure coverage on your
What school district are you in? What are
are in the Lubbock Independent School District. The schools
are Preston Smith Elementary School, Irons Middle School, and
Coronado High School.
Lease and Community
When is my rent payment due?
Rent is always due on the first of the month
regardless of weekends or holidays.
What day of the month am I liable for a late
Rent is always due on the first and a $50 late
charge is assessed on the 4th day of the month. All payments
must be received no later than the 3rd to avoid late
charges. Additionally, a $10 late charge is assessed every day
the balance goes unpaid.
Will you accept electronic payments from my
Rent is accepted by credit card, debit card,
personal check, cashier's check or payable at MoneyGram locations.
WE DO NOT ACCEPT MONEY ORDERS OR CASH! In order to make
an electronic payment you must enroll in our online
services. You will need your resident code in order to do
this. Any of the office staff can assist you with obtaining
your code. Once enrolled, you may schedule a monthly recurring
payment to be deducted from your checking account or charged to
your credit card or debit card.
Is there a place where I can pay my rent after
The fastest and most convenient way to pay your
rent is electronically through our online system. We do have a
rent drop on the corner of the office where residents can leave a
personal check, cashier's check or money order. We do not
under any circumstances accept cash.
Who do I write the rent checks out
You can make checks and
cashier’s checks payable to The Boulders at Lakeridge. We do
not under any circumstances accept cash.
What kind of pets do you allow? How many pets
may I have?
Cats and dogs are allowed. We do not have
any weight restrictions. We do have a few restricted breeds which
include Rottweiler, Dobermans,
Chows, Pit Bulls, Akitas, and German Shepherds. These breeds
or any mixture of are not
may have up to (2) pets per apartment.
Are there any deposits, special fees, or monthly
charges to have a pet? What are rules regarding
$300 non-refundable pet fee along with a $200 pet deposit is
required per pet. Through our preferred renters insurance provider,
we also offer pet renters insurance. For only $18 per year you can
obtain $500 of pet damage coverage and then the $200 pet deposit is
not required. There is also a monthly pet rent of $15 per pet.
Pet owners are required to pick up after their pets. To maintain
the look and safety of the community, residents who do not pick up
after their pets can and will be charges a $50 fee. Pets must be on
a leash at all times and cannot be left outside on patios or
If I get a job transfer, can I break the
have a termination addendum in your lease that allows you to
terminate your lease early. The 60 day paid written notice is still
required. Please call or stop by the office so we can let you
know in detail the fee required.
How can I refer a
If Boulders is just your style,
chances are your friends will feel just as at home here as you do.
Simply have your friend mention you referred them on their first
visit to Boulders and have them put your name down when they
If something needs to be repaired in my
apartment, how do I report it?
You may come by the office to fill out a form
for repairs that need to be made or just drop a note in the rent
drop box. You may also submit work orders online if you are
enrolled in our online services. You will need your resident
code in order to do this. Any of the office or leasing staff
can assist you with obtaining your code.
There is a person who might be staying with me
for a while, is that permitted by the lease?
Yes, if someone is temporarily staying with you
for 14 days or less just let the office know. If someone is
permanently staying with you, they need to fill out an application
and go through the approval process.
I have a motorcycle, where can I park
Motorcycles may be parked in any regular parking
space. They cannot be parked on patios, on sidewalks, breezeways,
or common areas.
I will be moving out. What do I need to
Boulders requires a 60 day written notice, which
you are responsible through, prior to move-out. This is
required regardless if the lease is ending or you are breaking your
lease early. If you need to move-out at the end of your lease
term, please remember to come in 60 days prior to the lease
expiring to provide your written notice.
Do you allow satellite dishes?
do allow satellite dishes with prior approval from Boulders
management. There are a few requirements and guidelines for
installing the equipment. If you are interested in getting
satellite service please stop by the leasing office for more
specific requirements for your building and location prior to
I’m locked out of my apartment. What do I
you are locked out during business hours, you can come to the
office to be let back in your apartment. If you are locked out
after hours you can call emergency maintenance to let you back
in. Please note, there is a $50.00 charge for afterhours
lockouts due at the time of service payable by check
or cashier’s check. No cash or money order is
accepted. We will need to verify that you are on the lease
with a photo ID or by verifying personal information in the
I’ve lost my apartment and/or mailbox
keys. What do I do? What if I want my locks
There is a $5.00 charge to purchase a new key.
If you would like the locks completely changed out there is a
$25.00 lock change charge for new keys and lock installation which
due before the work is completed. We will need to verify that
you are on the lease with a photo ID or by verifying personal
information in the file.